POLICY TO RESOLVE STUDENT DISPUTES
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Should an enrolled student be unable to obtain satisfactory recourse through the Summit Pacific Distance Education office and director in a matter of concern over the college's operation (e.g. course content, fees assessed, grade assigned, requirements imposed, etc.) the following policy is provided:
- The student should address his or her complaints in writing to either Dr. Melody Deeley or Dr. Wilf Hildebrandt (whichever one is not directly involved).
- This person will request a written report on the matter from all staff persons involved.
- The faculty member will review the submissions.
- The faculty member will provide a written decision, with reasons, to all involved parties.
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